We strive to deliver 100% customer satisfaction. If for any reason you are not
completely satisfied with our products, you may return any item shipped by
NYC Diabetes Supplies for a full credit or refund for up to 7 days from the date of
Returned Item must be in new condition with original unopened packaging.
We're sorry, but as a diabetic supplier we DO NOT ACCEPT RETURNS OF OPENED
ITEMS. Please note that this includes breaking the original manufacturer seal.
For example, a box of syringes cannot be returned if the outside seal is broken,
even if the individual bags of syringes inside the box remain untouched. If you opened a box
of Glucose Test Strips.
Items returned in new condition with original packaging more than 7 days after delivery
datewill be charged a 15% re-stocking fee, over 3 months it is a 50% restocking fee
and over 6 months the item is unreturnable. Please report any damages, shortages or
discrepancies within 7 days of delivery by calling Customer Service at (OUR
NUMBER) or by e-mailing us at Customer-Service@NYCDiabetesSupplies.com
Before returning anything, Customer must call or email Customer Service to obtain a
Returned Authorization (RA) number. Please have the following information on hand
when calling for an RA number: customer name, Order Number, and the nature of the
You are responsible for the cost of shipping your return to us. It is important that the RA
numbers clearly written on the outside of the box. Packages received without an RA
number will be returned to you.
If you are returning an item shipped in error by us, we apologize for your inconvenience.
We will reimburse you the delivery costs and the cost to ship the product back to us. For
any other return, you are responsible for the original delivery costs and the return
shipping expense. Shipping expense in the case of free shipping will be calculated as
shipping charges incurred by us. Once your return has been received and processed a
credit or refund will be issued within 14 days and an e-mail confirmation will be sent.
*If you are sent short-dated products, please contact our customer
service department to make arrangements to exchange the product for one with a
longer expiration date.
We are constantly reviewing this web site for accuracy and completeness. However, we
will not be held responsible for any typographical or photographical errors. We reserve
the right to modify the price, description and/or photograph of any item without
notification. Photographs are intended to be representative and may not reflect the
actual product being offered.